FAQ

You'll need to register an account before you can order off our site. See our homepage for more information on how to register.

If you've already registered and activated your account, simply log in, scroll through our products and add to cart.

If you need any help please call us on 07 2103 0900.

Our pharmacists may call you if they need to discuss the quantities of vape products dispenssed or any other concerns they may have.

Yes you can pick up orders from our store in Capalaba but we're pretty quick with our order processing so you'll have your products relatively quickly (depending on where you live - see Shipping page for more information).

You need to register as a new patient with us, please fill in the new patient registration form on our login page, our pharmacists will review your account and contact you to approve your account. 

We can only dispense products for the person whose name is on the registered account. We cannot dispense products to you if you place an order with delivery details that include a different person's name and address.

Although you can purchase most vaping goods without a prescription, they are still a pharmacy-dispensed, medicinal product and vaping substances are actually a scheduled medicine so they must be dispensed to the patient themselves; that is the person whose ID is verified and matches the details of the registered account.

Please call us if you need any help with this issue.

Yes and no, depending on your e-liquid concentration

From 1 October 2024:

• No prescription required to purchase vaping devices, nicotine-free vaping substances or substances containing up to 20mg/mL Free Base nicotine or 35mg/mL nicotine salt concentration. You will need to prove you are at least 18 years old, talk to our pharmacist and only use vaping products for smoking cessation or management of nicotine dependence.
• Prescription required for e-liquid with over 21mg/mL Free Base nicotine or 36mg/mL nicotine salt.

Please feel free to call us if you need any help with this issue

Yes, we sell a variety of e-liquid (vaping substances) in mint, menthol and tobacco flavours or unflavoured and in a range of nicotine concentrations, including nicotine-free.

No, you can only purchase the finished goods. We are not permitted to sell the ingredients of E-liquid for you to mix yourself. Please see the range of our E-liquids available in our shop.

Yes, we sell therapeutic vaping goods for smoking cessation or the management of nicotine dependence. You can only view and purchase e-cigarettes after you register or log in to your account.

Purchasing vape goods requires you to provide us with identification, chat with our pharmacist and agree to the terms and conditions of purchase.

f you suspect nicotine poisoning, contact the Poisons Information Centre (13 11 26) immediately, or 000 if it's for a child and/or a life-threatening emergency.

Symptoms of nicotine poisoning include nausea, vomiting, brachycardia and convulsions.

If you've only just switched to vaping from cigarettes, you may experience a cough and if it doesn't go away in a few days, seek medical attention.

Please let us know about any adverse reactions to vaping substances/devices or issues with devices as we must report these to the Therapeutic Goods Administration (TGA).

Nicotine
Any e-liquid bottle, pod or tank that once contained nicotine (a medicine) must be returned to a pharmacy for proper disposal through the return of unwanted medicines (RUM) program.

Devices

• Removable battery devices: turn off, remove battery and dispose of device only in household waste. Contact local council for advice on disposal of batteries.
• Built-in battery devices: contact local council for advice on disposal of batteries.

No. While all states have similar regulations, each Australian state may differ in the way they regulate how pharmacists dispense scheduled medication, such as schedule 3 or 4 vaping substances.

The Pharmaceutical Society of Australia has a break-down of each state's dispensing regulations.

First-time purchases may require a consultation with our pharmacist before dispensing.

• This product is only to be used for smoking cessation or for the management of nicotine dependence.
• Vaping goods are not a first-line therapy for smoking cessation or the mangement of nicotine dependence and will only be dispensed if you have tried other treatments (e.g. patches) to quit smoking.
• All vaping products are classified as unapproved therapeutic goods and are not evaluated by the Therapeutic Goods Administration (TGA) for quality, safety, efficacy or performance.
• Side-effects: long-term side-effects of vaping are unknown. Inhaling the chemicals in vaping substances may be harmful. Some short-term side-effects that have allegedly been recorded include adverse pregnancy and perinatal outcomes (low birth weight, early delivery), effects on adolescent brain development and periodontitis.
• Dual use of e-cigarettes (vapes) and cigarettes is not recommended and while the side effects are unknown, you could have adverse side effects, such as too much nicotine or an exacerbation of your current cigarette-smoking side effects.
• Contact Quitline (13 78 48) for further assistance with smoking or vaping cessation.
• Contact the Poisons Information Centre (13 11 26) immediately if you or someone you know ingests, uses or is exposed to a vaping product/e-liquid and has a reaction, or you suspect nicotine poisoning (syptoms include nausea, vomiting, bradycardia, convulsions). Call 000 for life-threatening reactions that are an emergency or if a child has suspected nicotine poisoning.
• Please let us know about any adverse reactions to vaping substances/devices or issues with devices as we must report these to TGA.

• You can only purchase a maximum of one month’s supply of liquid per order, per person, per month. What classifies as one month’s worth for your particular needs will be determined during an online pharmacist consult upon checkout.
• Our online pharmacist consult process:
  1. Upon first-time purchase and at every review of your reduction management plan (e.g. every two months), you will need to complete an online consult form upon checkout.
  2. These orders are on hold until our pharmacist reviews and approves them.
     Note: our pharmacist may contact you with further questions before approval.
  3. If approved, your order is dispensed then mailed to you (see Shipping policy for more info).
• We are mandated to record your initials, date of birth, state of residence and how much/what substance was dispensed in the Therapeutic Goods Administration (TGA) SAS-C database, each time you purchase a vaping substance.
• This product contains nicotine which is an addictive substance.
• KEEP OUT OF REACH OF CHILDREN.
• Avoid contact with eyes.
• Avoid contact with skin.
• Do not swallow liquid.